The Nigerian Red Cross Society (NRCS) was established through an Act of Parliament in 1960. This Act depicts that the NRCS is recognized by the Federal Government of Nigeria as a community-based Voluntary Aid Society, auxiliary to and complementing the public authorities in the area of humanitarian interventions.

  • Job Position: Director, Human Resources & Support Services
  • Job Location: Abuja
  • Duty Station: NRCS Headquarters, Abuja, Nigeria
  • Line Manager: Secretary-General

Job Description

The Director of Human Resources and Support Services will be responsible for the coordination of HR and administrative operations of NRCS and ensuring that the day-to-day affairs of the organization are appropriately managed by developing and implementing policies and processes for Security, Logistics, HR, ICT, and Admin departments.

Job Responsibilities

The Director of Human Resources and Support Services will have the following responsibilities:


  • Oversee the planning and forecasting of the society’s workforce requirements, organizational structure, and manning levels, in line with overall corporate goals and objectives
  • Monitor HR and talent strategy that supports NRCS and covers all facets of human resource management activities for the society
  • Develop and oversee the implementation of annual operating plans of his/her assigned units, i.e. Security, Logistics, HR, ICT, and Admin
  • Coordinate the establishment of operating policies and procedures, consistent with NRCS policies and objectives, for Administration, Logistics, Human Resources, and Security services
  • Ensure that security risk management is embedded across all areas of the NRCS to enable business operations whilst protecting all NRCS volunteers, personnel, assets, and operations
  • Participate in the development of long- and short-term strategic objectives, operating plans, policies, and budgets for all units under his/her direction

HR and Admin

  • Collaborate with other Directors and Department Heads to assess talent needs, capability gaps, and design/develop talent strategy to support the society
  • Facilitate the recruitment and orientation of newly appointed staff at National Headquarters and in Branches
  • Ensure that the corporate culture and underlying values for NRCS and drive implementation is properly articulated
  • Collaborate with senior management to assess talent needs, capability gaps, and design talent strategy to support the society
  • Serve as advisor and functional expert on key talent strategies and issues, including succession planning, leadership development, employee retention, compensation, and benefits, etc.
  • Develop HR and talent strategy that supports NRCS and covers all facets of human resource management activities for NRCS
  • Oversee the articulation and execution of the NRCS HR strategy, and ensure alignment with the strategy, goals, and objectives
  • Validate periodic reports of the HR function and ensure implementation of improvement recommendations
  • Prepare and develop monthly, quarterly, annual, and key activities reports and share with relevant partners and stakeholders

Undertake regular Assessment of skills of subordinates and develop and train them in order to improve performance


  • Ensure that the NRCS has the proper policies and procedures for procurement, warehousing, fleet management, and other logistics requirements of the National Society
  • Oversee long term procurement planning and demonstrate ownership for the implementation of an operational cost reduction program including cost tracking practices/methods in order to maintain a competitive edge in the market
  • Ensure that the highest standards of transparency and accountability are enforced in all logistics processes (procurement, warehousing, fleet, etc.) and the control mechanisms are in place to prevent fraud and corruption
  • Promote and facilitate proper coordination with the rest of the teams, particularly with programmatic areas, to ensure that their logistics needs are met in a timely and quality manner
  • Implement and oversee the approved vendor selection and evaluation process and the documentation of Service Level Agreements required for defining relationship with vendors
  • Oversee adherence of vendors to Service Level Agreements (SLAs)
  • Oversee the identification and pursuit of new partnerships and supplier opportunities

Other areas

  • Ensure the optimal management of IT resources to optimize performance and enhance the capacity of the NRCS to operate
  • Ensure that adequate administrative services are provided to the NS and its programs in accordance with appropriate procedures and policies
  • Ensure that adequate legal services are provided to the NS and its programs minimizing the legal risk and protecting the integrity of the NRCS
  • Ensure that the NRCS has a proper Security Framework in place to protect its volunteers, staff, assets, and integrity and that Security Framework is properly enforced across all programs and branches of the National Society
  • In collaboration with the Asst. Coord. for Risk Management, ensure that adequate risk analysis is provided to the Secretary-General on all areas under his/her responsibility

Collaboration and Alliance Management

  • Share and collaborate with other organization leaders on best practices that improve unit systems and process performance
  • Identify and build key relationships (partners, community, regulatory, authorities) at levels appropriate to existing strategy and the needs of the organization

Corporate Performance Management

  • Ensure superior execution is cascaded down through the organization via financial and operational action plans and performance feedback
  • Guide organizational decision-making through monitoring of active metrics and management of goals, objectives, budgets, and systems, consistent with NRCS organizational and strategic objectives

Continuous assessment of the performance of the NRCS strategy and adapting on-going continuous improvement in operations

Duties Applicable to all Staffs

  • Actively work towards the achievement of the NRCS goals
  • Abide by and work in accordance with the Red Cross Fundamental Principles and NRCS Statutes
  • Perform any other work-related duties and responsibilities that may be assigned by the Line Manager

 Key Performance

  • Reduction in procurement cost
  • Shared strategy implementation
  • Quality of proposals and concepts notes developed

Job Requirements

  • First Degree in Management, Administration, Law, Business or Social Sciences from a reputable institution
  • Postgraduate qualification in Management or Business Administration
  • Minimum of 15 years of relevant experience of which at least 5 years as an executive / C-level in a reputable organization
  • Verifiable track record of managing multiple units and personnel
  • Proven track record of success facilitating progressive organizational change and development within a growing organization
  • Experience in Red Cross/Red Crescent Movement or an International NGO is an added advantage
  • Experience in facilitating recruitment and onboarding processes
  • Experience in handling confidential information

Skills and Competencies


  • Knowledge of external and uncontrollable factors influencing NRCS, affecting its performance and strategies e.g. humanitarian and economic needs, social conditions, etc.
  • Ability to identify and analyze problems and to think strategically to anticipate, interpret and develop strategic responses to issues
  • An understanding of financial management, people management, and the management of other physical resources
  • Fluency in written and spoken English is required
  • Excellent judgment and ability to identify and analyze problems and to think strategically to anticipate, interpret and develop strategic responses to issues
  • Well-honed skills to persuade, influence, negotiate, manage and sustain effective, successful strategic relationships both internally and externally
  • Ability to lead staff across the HQ and branches towards meeting the society vision, mission, and goals
  • Awareness and willingness to respond to stakeholders in order to meet their needs, requirements, and expectations
  • Strong negotiation skills and the ability to persuade others to adopt a specific course of action to achieve desired results
  • Experience in facilitating recruitment and onboarding processes
  • Judgment and Decision Making
  • Self-supporting in computers (Windows, spreadsheets, etc.)

Behavioral Competencies

  • Capable of communicating analysis and insights effectively, and articulate when communicating
  • Demonstrated success in relationship building internally and externally with a wide array of stakeholders
  • Ability to build and protect the reputation of self and society through the quality of work, knowledge, and experience
  • High ethical standards and honesty in handling the organizational resources and zero tolerance to corruption
  • Culturally sensitive, globally-minded, and show respect to the views and opinions of others
  • Ability to collaborate and work well in a team
  • Ability to work under pressure and meet deadlines

Closing Date
6th April 2021

How to Apply

To apply, send your CV and Cover letter (as one single document) to recruitment@redcrossnigeria.org explaining why you should be considered for the position you applied for.

Additional Information

  • Pay close attention to job description requirements as applicants that do not meet these requirements will not be considered.
  • State the Position applied for/Name of Applicant as the subject of the email
  • Persons who applied for the same positions previously need not re-apply
  • Applicants who fail to comply with the application instructions above will not be considered.
  • Attached herewith is the Job Description for this position.

Tagged as: Human Resources, NGO