Catilas Resources Limited is an Outsourcing and Advisory Services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities. We employ a de-cluttering process that enables our clients to focus on their core while we do the heavy liftings of the non-core. In the process, our clients benefit from our shared resource platform to reduce costs and enhance growth.

Job Position: Agency Banking Field Representatives

Job Location: Lagos, Nigeria

Job Description

  1. Catilas Resources Limited on behalf of our client, a leading commercial bank urgently needs the services of Agency Banking Field Representatives.
  2. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience.

Job Responsibilities

  1. Identify and onboard viable agents/ locations for onboarding.
  2. Ensure optimal performance of all agents activated.
  3. Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
  4. Ensure optimal utilization of POS terminals and mobile app.
  5. Monitor Agents performance: Transactions count against set targets
  6. Conduct periodic training for agents to keep them abreast of the Bank’s pricing model, product features, new initiatives and other activities in agency banking business.
  7. Ensure prompt completion of account opening/onboarding process.
  8. Prompt resolution of issues and complaints by POS Agents
  9. Manage Agents activities and intensity in line with set targets.
  10. Ensure consistent visits to Agent location to monitor transactions as well as Agent overall welfare.
  11. Ensure branding materials get to Agent locations and are properly displayed.
  12. Periodic visit to Agent location to ensure proper management and use of Bank’s POS terminals deployed to Agents.

Job Requirements

  1. HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
  2. Candidate must not be above 28 years
  3. NYSC Status: Completed
  4. A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
  5. Experience in customer service.
  6. Ability to self-motivate and manage self.
  7. Excellent communication and interpersonal skills.
  8. Good organizational and I.T. skills.
  9. Customer orientation and ability to adapt/respond to different types of characters.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Administrative