Anadach Consulting Limited – Our client is a leading provider of world-class healthcare services for over 15 years in Lagos. The Facility is a growing family practice that places strong emphasis on the delivery of high quality Patient-centered family medicine.

As a result of expansion and strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professionals that can contribute in a rapidly growing organization. Hence, we are recruiting to fill the position below:

Job Position: Front Desk & Client Service Officer

Job Location: Victoria Island, Lagos

Job Description

  1. The selected candidate will act as the first port of call for receiving clients, parcels and incoming calls.
  2. She will provide assistance in office management with the responsibilities of reception, secretarial duties and administrative support to enhance daily clinical operations.
  3. She will work collaboratively with the rest of the practice team to deliver high quality patient-centered care within the boundaries of her role to meet the needs of patients.

Job Responsibilities

  1. Receive patients and clients at the reception politely
  2. Responsible for all the activities regarding patients’ visit; patient’s appointment, retrieval of existing patient’s details and registration of new patients.
  3. Preparation of patients’ bills and filling of appropriate forms.
  4. Sending of HMO forms on daily basis to the doctors for diagnosis and
    verification and signature to ensure payment.
  5. Receive and route incoming and outgoing mails and courier packages as appropriate in a timely manner.
  6. Ensure the reception area portrays the clinic’s quality standard and professional image at all times.
  7. Registration of issued drugs into the system,
  8. Preparation of clients’ monthly invoice and monthly report.
  9. Patient’s appointment and data management.
  10. Ensure high level of efficiency at the front desk office and client’s satisfaction.

Job Requirements

  • A Bachelor’s Degree from a reputable Institution
  • Must have 2 – 4 years’ experience in Front Desk, Secretarial or administrative functions

Required Skills and Competencies:

  1. Good writing, oral and communication skills
  2. Intelligent and innovative approach to resolving challenges
  3. Positive, enthusiastic and friendly disposition
  4. Ability to multitask with good attention to details
  5. Should be conversant with Microsoft Excel and Word
  6. Professional and pleasant telephone etiquette
  7. Exceptional client interaction and relationship management skills
  8. Strong interpersonal and organizational skills
  9. Accurate data management skills
  10. High level of integrity
  11. Ability to use Electronic Medical Record (EMR) or willingness to learn

Application Deadline
19th February, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: info@anadach.com using their full Name and Job Title as the subject of the email.

Note: Only shortlisted applicants will be contacted.

Tagged as: Administrative, Customer Service, Graduate