Lagos Executive Cardiovascular Clinic is a multidisciplinary cardiovascular and cardiac rehabilitation 24/7 facility focused on the treatment and management of cardiovascular diseases and trigger diseases using both invasive and non-invasive procedures, as well as preventive cardiology.

Job Position: Front Desk & Patient Support Services Officer

Job Location: Lekki Phase I, Lagos

Job Description

  1. Assist patients with requests for information, complaints, making appointments, and resolving issues
  2. Collect copays and deductible payments, billing correspondences.
  3. Maintain and update patients referral information.
  4. Ensure patients forms contain all necessary billing information
  5. Maintaining a positive, empathetic, and professional attitude toward patients and medical professionals at all times.
  6. Responding promptly to patients inquiries.
  7. Communicating with patients through various channels.
  8. Acknowledging and resolving patients complaints.
  9. Knowing our products inside and out so that you can answer questions.
  10. Processing orders, forms, applications, and requests from medical officers, consultants and management team.
  11. Keeping records of patients interactions, transactions, comments, and complaints.
  12. Communicating and coordinating with colleagues as necessary.
  13. Providing feedback on the efficiency of the customer service process.
  14. Ensure patients satisfaction and provide professional customer support.

Job Requirements

  • Candidates should possess a minimum of HND qualification.


  1. Must have at least one year work experience in Healthcare customer relations.
  2. Must have experience with dealing with stakeholders involved in healthcare delivery.
  3. Must possess in-depth knowledge of customer service and billing.

Required Skills:

  1. Ability to work with little or no supervision
  2. Must have a good grasp of Microsoft office tools (Excel, Word, etc)
  3. Must have a good grasp on the use of EMR (Electronic Medical Record).
  4. Must reside between Lagos Island and Lakowe or within proximity of Lekki Phase I.
  5. Must have a good command of written and spoken English
  6. Must be smart, good looking, time-conscious and possesses good interpersonal relationship
  7. Must be a good manager of time, resources, people and situations.

Application Deadline
31st October, 2022.

How to Apply
Interested and qualified candidates should forward their CV to: humanresources@thelecc.com using the position as the subject of email.

Tagged as: Administrative