Front Desk Officer at Meridiem Eye Clinic

Meridiem Eye Clinic is a fast growing eye care centre rendering comprehensive eye care examinations with the goal of optimising vision.

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Job Position: Front Desk Officer

Job Location: Lagos

Job Description

1. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Registers new patient, prepares correspondences and fulfill customer needs to ensure customer satisfaction.
3. The Front desk acts as the face of the organization.
4. Facilitates patient flow by notifying of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
5. The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
6. Provides information to client on insurance, co-pay and other coverage details.

Job Responsibilities
Your duties shall include, but not limited to the following:

1. Providing help and advice to customers using the organization’s products or services.
2. Communicating promptly, courteously with customers by telephone, email, letter and face to face.
3. Investigating and solving customers’ problems,
4. Producing written information for customers, often involving use of computer packages/software.
5. Calling of patients in event of glasses being ready, change and rescheduling of appointments.
6. Working as cashier and store keeper.
7. Typing medical reports.
8. Keeping ahead of developments in customer service.
9. Record details of inquiries, comments, complaints and actions taken.
10. Assisting in general office administration functions.
11. Assisting in preparing correspondence to be sent out to clients.
12. Sales of frames, lenses and accessories to customers.
13. Assist patients in the selection of eyewear appropriate to their ability to pay.
14. Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.
15. Inventory frames and accessories weekly.
16. Enter eyeglass, lens, contact lens and accessories orders in the sales book.
17. Work with patients to provide patient education and how to use their new eyewear.
18. Provide daily/ weekly & monthly reports.
19. Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.
20. Maintain a record of debtors and make phone calls to ensure payments.
21. Any other duties assigned by your Manager and the Medical Director.

Job Requirements

1. Candidates should possess a minimum of SSCE / GCE / NECO qualification.
2. Experience with Microsoft Office applications such as Word and Excel is highly desired.
3. Experience in healthcare sector or hospital is an added advantage.
4. Living in proximity to the clinic will be beneficial.

Skills and Competencies:

1. Customer Service skills.
2. Good Product Knowledge.
3. Attention to details.
4. Market Knowledge
5. Excellent oral and written communication skills.
6. Must be an active Listener.
7. Quality phone etiquette.
8. Must be a problem solver.
9. Ability to Multitask is key.
10. Proficient use of MS office suite {Word, Excel and PowerPoint}.

Self-Management:

1. Present a positive image of the organization through professional appearance and behavior.
2. Identifies own areas of development and seeks opportunities for personal and professional growth.
3. Carries out responsibilities in a timely fashion requesting assistance as needed.
4. Knows, understands and abides by the policies and procedures of the clinic.
5. Consistently ensures that information known about the client is kept private and confidential.

Salary
N30,000 – N50,000 monthly.

Application Deadline
26th January, 2022.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.