Overview
Nail Arcade is a classy Nail salon with a state-of-the-art service hub in Lekki Phase 1-Lagos after 20 years in business in other locations. Lekki is our prime location of choice because we see an amazing opportunity to deliver top-notch niche beauty services to everyone that wants to look beautiful with an experience that indulges your senses
Job Brief
- We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.
- Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in-person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
- Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Manage our call centre
- Maintain a tidy reception area
- Order business cards, brochures and stationery as needed
Requirements
- Bachelor’s Degree with 1-2 years of work experience
- Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
- Hands-on experiences with office equipment, like printers and POS systems
- Familiarity with processing transactions
- Excellent communication abilities (verbal, phone and email) with a customer service attitude
- Solid organization and record-keeping skills
- An ability to remain calm under stressful circumstances
Salary
N40,000 – 50,000 / Month
How to Apply
Interested and qualified candidates should send their Applications to: [email protected] with the subject as “Front Office Personnel”
For More Information Call: 08162270002
