OTP Internet Technology is a Fintech company that provides quick loans to customers via an online process. The company’s major product is 9credit. 9credit is a quick loan app that is available on the google play store for use by customers.

Job Title: Customer Service Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Job Description

  • We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Job Responsibilities

  • Ensure customer satisfaction and provide professional customer service
  • Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Using computerized systems to access the details of customers.
  • Handling customer complaints, escalating to a supervisor when needed.
  • Manage large amounts of incoming calls and live chats.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal / customer service team targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Resolve customer complaints via phone, email, or social media
  • Use telephones to reach out to customers and verify account information.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Providing feedback on the efficiency of customer service process.
  • Take the extra mile to engage customers.

Job Specifications

  • Minimum of B.Sc / HND in related field
  • Minimum of 1 year of experience in a similar role (NYSC experience acceptable).
  • Experience with a CRM tool.
  • Tech-savvy with working knowledge of Microsoft packages
  • Goal-oriented so as to meet daily targets
  • Excellent communication skill (written and oral)
  • Patience, ability to manage stress and negotiation skill.
  • Open to working on Saturdays when required.
  • Candidates around Ikeja, Ogba and Ojota axis will be preferred.

N50,000 – N60,000 / Month

Closing Date
24th May 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] clearly indicating the Job Title as the subject of the e-mail.

Tagged as: Customer Service, Graduate