Overview

Grand Maridos provides the perfect mix of business and leisure in an environment that offers a unique blend of decorum and easy access to the city With over 40 rooms of different sizes furnished to give you true comfort and luxury. A conference hall with a capacity of up to 250 people, for any events, with 1 restaurant that serves local and foreign delicacies, a fitness center with certified instructors, and 24/7 power supply and security by the best security firms in the country. We are the most guest-centric hotel in Ibadan. We go the extra mile to satisfy your needs and provide a memorable five-sense experience of hospitality through a unique combination of quality facilities and well-trained hotel staff, second to none.

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Job Position: Guest Service Agent

Job Location: Ibadan, Oyo

Job Responsibilities

  1. To greet and welcome the guests who are checking in, arrange for the collection and storage of their luggage
  2. To pay close attention and carefully listen to the needs of the guests and to attend to their special needs
  3. If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
  4. To keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriately
  5. To promptly respond to the customer’s inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department
  6. To promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth
  7. He/she keeps himself abreast with the latest developments in the hotel and reviews and updates it.
  8. He is also responsible for ensuring that the bills generated are posted to appropriate accounts by co-ordinating with the accounts department.
  9. He/she is responsible for obtaining the necessary and relevant approvals and signatures and makes sure that the rules and regulations are being followed by them.
  10. He/she makes sure that the registrations are in accordance with the management’s practices.

Job Requirements

  • Candidates should possess a Bachelor’s Degree with 1 – 3 years work experience.

Hows to Apply
Interested and qualified candidates should send their CV and Application to: [email protected] using the Job Title as the subject of the email.

Tagged as: Administrative, Customer Service