Glovo is transforming the way consumers access local goods, enabling anyone to get almost any product delivered in minutes. Our on-demand logistics connect customers with independent local couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee.

Job Position: Head of Operations

Job Location: Lagos, Nigeria (On-site)

Job Responsibilities

  1. Work closely with the Regional Ops team and the General Manager
  2. Manage Operations Managers and Specialists. You will hire, train and mentor them.
  3. Understand, deep-dive, have under control, and improve the supply status to ensure we deliver operational excellence and a great customer experience.
  4. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses.
  5. Implement, standardize and execute processes across all cities.
  6. Contribute to the continuous improvement of global operations thru out-of-the-box thinking.
  7. Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Job Requirements

  • 3+ years of experience in highly demanding positions (operations, consulting, investment banking, etc.). Experience in on-demand is a plus.
  • Degree in Engineering, Economics, or similar.
  • Strong analytical skills are a must.
  • 2+ years of experience managing high-performance teams. Inspire, coach and mentor Operations Managers to support their development and competency.
  • Strong organizational skills and delegation, ability to prioritize and multitask, work well under pressure, and handle multiple issues simultaneously in a dynamic environment.
  • Combine a day by day and tactic management with a strategic and long-term view.
  • Outstanding leadership skills and relationships with peers and other departments.
  • Open to change (changes seeker).
  • Hands-on.
  • Effective communication skills (both to the team and upstream).
  • Out-of-the-box thinker and high level of self-initiative (proactive in finding new solutions to new issues).
  • Project Management experience is a plus.
  • Results-oriented, autonomous and efficient.
  • Professional English is a must. Local language proficiency is a must.
  • Knowledge of SQL is a plus.
  • An empathetic, inclusive and curious attitude

Experience Our Glovo Life Benefits

  1. Enticing equity plan (if applicable)
  2. Top-notch private health insurance
  3. Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
  4. Discounted gym memberships
  5. Flexible time off (take the time you need) and hybrid working model (own your time)
  6. Enhanced parental leave including nursery support!
  7. Online therapy and well-being benefit
  8. External learning budget

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology, Technical