Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
Job Position: Operations Lead, Customer Success
Job Location: Lagos
- This role will manage operational systems and processes that support an expanding omni-channel support and customer success function across multiple geographical markets.
- This role will report to the SVP of Customer Success.
You will be Responsible For:
- Developing and implementing a strategy, plan, and KPIs for operations and international expansion.
- Developing forecasting models that track the actual performance against model predictions.
- Managing capacity to ensure optimal staffing levels for each channel and market
- Managing external vendors and internal partners that provide systems to support and optimize customer success functions.
- Identifying and working cross-functionally to automate processes.
- Removing obstacles to delivering consistently high levels of service.
- Managing projects to launch services in new emerging markets.
- Managing RFP’s to select new vendors required for new emerging markets
- 5 years of experience with operational management of call centers, ideally within the Healthcare industry.
- Experience configuring and managing call center management systems.
- Experience with interaction forecasting, capacity, and workforce management.
- Strong analytical and data management and reporting skills.
- Experience with operations across multiple geographical markets.
- Attractive Salary & benefits.
- Work alongside & learn from best-in-class talent
- Join a market leader within the Insurance space
- Unlimited leave days
- Free office lunch
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance
How to Apply
Interested and qualified candidates should:
Click here to apply online