So Fresh is a healthy food company with outlets across Lagos and Abuja. At So Fresh, we believe food should be fresh and close to nature as much as possible, hence we create tasty, fresh, delicious healthy food options.

Job Position: Helpdesk Representative

Job Locations: Ikoyi and Lekki Phase 1 – Lagos

Job Description

  • The Helpdesk Representatives serve customers by providing product and service informationresolving customers’ concerns, complaints and obtain feedback, as well as ensure sales are closed at the stipulated time.

Job Responsibilities

  1. Communicate courteously with customers by phone calls, emails, online and social media
  2. Assist customers to facilitate their choices and purchases of freshly processed products
  3. Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback
  4. Provide pricing and delivery information to customers
  5. Set up new customers’ account or update existing customers’ details on Vend.
  6. Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form
  7. Explore cold and warm calling to both new and existing customers to ensure customer retention
  8. Build sustainable relationships and trust with customers through interactive communication
  9. Close sales at the promised time
  10. Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
  11. Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.

Job Requirements

  • Minimum of B.Sc / HND certificate in a relevant field
  • 0 -2 years experience in helpdesk/customer service in the food industry
  • Working knowledge of customer service principles & practices
  • Willingness to work on a shift basis and weekends
  • Possess excellent telephone etiquette
  • Ability to always remain professional and courteous with customers
  • Computer literacy is highly required
  • Candidate must live close to the desired work location: Lekki Phase 1 or Ikoyi.

Application Deadline
15th October, 2022.

How to Apply
Interested and qualified candidates should submit their application to: recruitment@sofreshng.com indicating the position applied for and the location as the subject of the email i.e, “Helpdesk Representation – Ikoyi”.

Tagged as: Administrative, Graduate