The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

Job Position: ICT Support Officer

Job Location: Kano

Job Responsibilities

  1. Install and ensure proper functioning of voice network (IP PBX).
  2. Monitor internet system operation to detect potential problems.
  3. Install, upgrade and maintain all LAN items, support LANs &WANs, network segments, internet and intranet systems.
  4. Maintain system efficiency and ensure design of system and allow all its components to work properly.
  5. Configure and install system and set up new users.
  6. Set up projectors, printers, photocopiers, digital cameras, etc for everyday office use and as necessary for meetings.
  7. Troubleshoot technical problems with mobile subscription and IP phone.
  8. Ensure satellite phone are working and SIM cards are activated at all times.
  9. Ensure good asset management of ICT equipment’s at the offices and update asset register and inventory tracking system with the Logistics and Administrative Officer.
  10. Set up/configure new user E-mail.
  11. Install antivirus and maintain its upgrade with staff.
  12. Ensure availability of LAN for all offices, determine platform, interface and bandwidth needs.
  13. Install and troubleshoot all hardware problems following designs or installation specification and resolve IT issues for staff remotely and on Mac, Windows and Linux OS.
  14. Oversee the issuance and return of assets to/from staff and record all asset movements and disposal of ICT equipment;
  15. Make recommendations for future upgrades of network systems, equipment/gadget.
  16. Maintain network management platform and ensure LAN security integrity and system security ensuring frequent software updates, antivirus update and patches.
  17. Perform any other job-related task as may be assigned by the Supervisor.

Job Requirements

  • B.Sc / HND in Computer Science, Computer Engineering or related field, with a minimum of four (4) years’ experience performing a similar role in a well-structured environment.

The ideal candidate must:

  1. Have good communication skills (writing, reading, and speaking).
  2. Have good knowledge of software handling.
  3. Have ability to handle minor hardware repairs.
  4. Have good knowledge of LANs and WANs, network segments, internet and intranet systems.

We offer highly competitive salaries with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Deadline
8th April, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  1. Interested applicants should complete the online application by attaching a detailed Cover Letter and Curriculum Vitae saved with their names in Microsoft word format.
  2. The application must include the names and e-mail addresses of three professional referees which must include the applicant’s current or previous direct Supervisor, professional colleague, and evidence of current remuneration package.
  3. IITA is an equal-opportunity employer and is committed to building a diverse workforce, particularly welcoming applications from women.
  4. While all applications will be acknowledged, please note that only shortlisted candidates will be contacted.

Tagged as: Information Technology