Overview

Anchoria Asset Management (AAM) is a specialist provider of active investment products and services to institutional and individual investors.

  • Job Position: IT Applications Support Specialist
  • Job Location: Marina, Lagos

Job Description

  • Ensure compliance with agreed SLA withing the CX eco system.
  • Ensure effective and timely communication of system downtimes planned or
    unplanned.
  • Responsible for the primary support and maintenance of the Investment’s
    applications.
  • Covers all problems, user requests and changes relating to the operation of
    the applications.
  • Delivers availability and performance in line with the service levels agreed to support the business services,
  • Develop reports for implementation of procedures and plans associated with
    application development and provide ongoing sustenance.
  • Liases with the Testing, Engineering and development teams to ensure
    applications developed completely meet user requirements.
  • Develop reports for implementation of procedures and plans associated with application development and provide ongoing sustenance.
  • Develop and maintain relations with 3rd party support , vendorss and service providers.
  • Provide assistance to helpdesk members and other customers to secure easy and timely assistance in organization for all levels.
  • Maintaining and updating technical documents and procedures.
  • Delivering regular and customised training to teams within VFD Group,
  • Developing reports for teams across VFD when required.
  • Provide 1st level support to the Invesment Operations team and other internal units – eg. Other entities on issues that has to do with the varipus
    applications used across board.

Job Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 3 – 5 years experience.

Closing Date
6th February, 2021.

How to Apply

Interest and qualified candidate should send their CV to: [email protected] using “IT Applications Support Specialist” as the subject of the mail.

Tagged as: Engineering, Information Technology, Technical