Septagus Consulting Nigeria Limited is a Human Resource Consulting Company involved in the business of Outsourcing, Training and Recruitment.
Job Position: IT Service Desk Analyst
Job Location: Lagos
- Provide First level IT support Call prioritization, categorization, provide First level IT support Call prioritization, categorization.
- Weekly report to Unit head on number of Logged, open, and unresolved requests
- Assigning user’s requests to different workgroups using fresh service
- Resolving IT Issuethrough phone/ Teams/ email /service desk portal Service desk alongside other first level functions
- Must resolve 35%of all tickets logged against Technology Group
- Candidates should possess a Bachelor’s Degree with 2-5 years work experience.
- Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools
Must have qualities:
- Proficient in MS office Suites
- Excellent Verbal Communication
- Poise and Charisma
- Nice Grooming & dress sense
- Attractive & Good looking
- Out Spoken / Vocal
- Interpersonal Relationship
- Positive Attitude
- Customer Service Orientation
15th January, 2023.
How to Apply
Interested and qualified candidates should send their CV in a MS Word format to: firstname.lastname@example.org using “IT Service Desk Analyst” as the subject of the email.