Overview

EdFin Microfinance Bank is the first specialized bank for education in Nigeria. The bank which is dedicated solely to funding the education eco-space in Nigeria aims to positively disrupt the standard and quality of education in Nigeria, by providing the much-needed financial resources and services to the education sector.

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Job Position: IT Support Officer

Job Location: Lagos

Job Responsibilities

  1. Resolve IT support requests from employees
  2. Answer employee questions regarding computer systems
  3. Gather and analyzing data to diagnose problems with computer systems
  4. Change configurations, settings and permissions to fix computer issues
  5. Generate sign ins for new hires during the onboarding process
  6. Install new software and hardware drivers and updating existing ones as needed
  7. Update employees on the status of their service requests
  8. Log all service requests and updating tickets as needed
  9. Manage of all software including the core banking application
  10. Assist Head, Technology and E-channels in implementing business e-strategies aimed towards increased services of non-branch distribution channels.
  11. Create internal awareness and knowledge sharing for Relationships Officers and other members of staff on E-Banking Channels to ensure adoption and increase sales.
  12. Assist in the promotion of our products and services via various electronic channels.
  13. Promote a positive image and ensure that electronic channels effectively support our brand image.
  14. Password configuration and management. Ensure the restriction of password to authorized users. Carry out periodic review of user rights.
  15. Any other duties assigned by the Head, Teachnology and E – channels.

Job Requirements

  • Degree program in any Computer related field (Computer Engineering, Computer Science, Management Information Systems, etc)
  • Five (5) years of IT and/or banking experience
  • 2-3 years of experience in a similar role
  • BankOne CBA knowledge is an added advantage
  • A+ and CCNA Certification, preferred
  • Experienced at troubleshooting systems
  • Skilled in graphics design and website support
  • Excellent written and oral communication skills
  • Familiar with a range of software and hardware

Application Deadline
30th April, 2023.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

Tagged as: Information Technology