Overview

InfraVision is an engineering services company that offers Telecommunications Infrastructure Services, Telecommunications equipment installation & commissioning, as well as Telecommunications Managed Service (Passive and Active) to a variety of clients in the Nigerian market.

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  • Job Position: IT Support Officer
  • Job Location: Lagos Island, Lagos

Job Description

  • Installing and configuring computer hardware, operating systems, and applications. Hardware and software diagnosis and break-fix
  • Monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone
  • Ensure that employees are aware of and adhere to basic cybersecurity rules while using IT tools.
  • Daily backup of ERP database and payroll database on request ensuring there are adequate disaster recovery and business continuity in case of server failure/unavailability.
  • providing onboarding support to new employees and employee off-boarding support to exiting employees
  • Documentation, tracking, and resolution of all support incidents in a timely and efficient manner
  • Testing, evaluating, and supporting the roll-out of new applications and technologies
  • working continuously on a task until completion (or referral to third parties, if appropriate); responding within agreed time limits to call-outs. prioritizing and managing many open cases at one time
  • DHCP, DNS, VLAN setup and administration, UTMs, Firewalls, Endpoint antivirus setup, and administration
  • G-Suite for work or Office 365 administration and support. Mobile device management including tablets and smartphones
  • Active Directory, Windows server roles, and features configuration and administration.
  • ERP/EBMS users support. Setting up new users’ accounts and profiles and dealing with connectivity, password, and authentication/authorization issues; liaising with ERP consultants to close out 2nd level support issues.
  • Email configuration support on mobile and PC. cPanel and Linux WHM server administration
  • Support for remote users using remote support tools such as TeamViewer, remote desktop, etc. for field service engineers and other employees working outside of the Corporate office.
  • Installing or configuring Routers, Access points, switches, IP cameras, IP Telephones, and another network device
  • Assist in the procurement of all IT products and services, regularly advise the Head of IT on market trends to ensure the cost-effective purchase
  • Maintain good relationship with 3rd party service providers to ensure Company gets the best value from IT investment
  • Management of company’s websites
  • Representing The head of IT at technology events, meetings, fora and functions and any other duty as assigned by the Head of IT and senior management

Job Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 3 – 7 years of work experience.

Closing Date
7th March 2021.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Tagged as: Engineering, Information Technology, Technical