Control Risks exist to make our clients succeed. We are a specialist risk consultancy that helps to create secure, compliant, and resilient organizations in an age of ever-changing risk.

Job Position: Operations Manager

Job Location: Lagos, Nigeria

Job Description

  1. To support and drive the CSC operations business with a focus area on excellence in operations and project management.
  2. The individual will ensure the delivery of commercial, administrative, and world-class operational support and competence.
  3. This is a regional role with a focus on Nigeria and wider West Africa.

Job Responsibilities

  1. To assist with the management of West African-based client engagement of business development
  2. To assist in the day-to-day management of Protective Services and journey management requirements across West Africa
  3. Support other Operations Managers with the management of all engagement tasks throughout Europe, the Middle East & Africa as required
  4. Maintaining and expanding client relationships through collaboration with clients to identify needs and opportunities to ensure the delivery of high-quality work
  5. Identify and advise on opportunities to improve operations management processes and implementation
  6. Promote the link between the Control Risks service lines to ensure effective lines of communication
  7. Ensure that consultants are effectively supported by Control Risks operations when they are deployed in the field
  8. To assist with the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards
  9. To assist with the commercial management of embedded consultancy engagements, including scoping and writing high-quality proposals
  10. To assist with the identification, vetting and management of third-party providers across the region
  11. Developing client successful client relationships
  12. Work with the Business Operations team to ensure the administration is of the highest standard
  13. To assist in the creation and management of sales leads.

Job Requirements
Qualifications and Specialist Skills:

  1. Bachelor’s Degree
  2. Project / commercial management skills
  3. Education to degree level / or relevant commercial experience
  4. Developed IT skills (Microsoft Office)
  5. Security / Risk consulting qualification preferred


  1. At least 5 years of commercial experience in a risk consultancy business with a sound understanding of journey management, fleet management, and protective services operations.
  2. Keen interest in regional affairs
  3. Developed commercial skills
  4. Experience in successfully managing client/consultant relationships
  5. Highly developed communication skills – written and verbal

Competencies Solutions Focused:

  1. Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider teams
  2. Reviews and looks for efficiencies in ways of working
  3. Constantly seeks innovative ways to improve the services we offer to our clients
  4. Is prepared to make decisions and effectively implement those decisions
  5. Translates decisions into effective actions and implements these
  6. Acts decisively and makes difficult decisions even if unpopular
  7. Implements plan to ensure objectives are achieved or exceeded; focuses on delivery.

Client Centric:

  1. Uses own and wider knowledge and contributes to others to enable and make sound judgments that impact the client and team
  2. Anticipates client needs and addresses these
  3. Provides the best possible service to clients, ensuring the client is at the heart of everything we do
  4. Uses own knowledge and experience to make sound judgments or assist others with sound judgment.

One Firm:

  1. Builds strong relationships, through common goals, individual contribution and support in times of need
  2. Considers the regional and global implications of what we do in our own areas of responsibility or team/ department

Commercial Acumen:

  1. Understands how and where own activities and projects contribute to the financial success of the organization
  2. Understands and act upon the financial factors that influence the business

Personal Effectiveness:

  1. Operates effectively and with resilience in changing or ambiguous situations
  2. Contributes to changing environments, and actively assists those around them to adapt
  3. Communicates clearly and concisely using language appropriate to the audience
  4. Displays sensitivity to developing constructive relationships with others.


  1. Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
  2. We operate a discretionary global bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
  3. Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together – in the office and with our clients – while continuing to support flexible and remote working.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Administrative