Overview

Dreams by DV8 Hotel is a luxury hotel located in premier city of Surulere, Lagos. “To treat a stranger as one of our own” characterizes the hospitality one can expect from Dreams By DV8 Hotel. Discerning members will enjoy world-class service amidst tranquil surroundings, coupled with contemporary architecture and design.

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Job Position: Operations Manager

Job Location: Lagos

Job Responsibilities

  1. Oversees all operations for a hotel, ensuring that everything is up to par and all guests’ needs are met
  2. Ensure that each department delivers a consistently high standard of guest service.
  3. Also, achieve business objectives and maximise the profitability of all outlets.
  4. Maintain effective cost controls in all areas.
  5. Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
  6. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
  7. Work alongside all HODs to ensure the smooth running of the day-to-day operations.
  8. Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
  9. Deputise for the General Manager in his absence and at various meetings & events.
  10. Be responsible for maximising profit through the consistent delivery of the highest standard of service.
  11. Ensure consistent implementation and review of SOPs throughout all Departments.
  12. Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
  13. Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
  14. Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Job Requirements

  • Candidates should possess a Bachelor’s Degree with a minimum of 2 years relevant work experience.

How to Apply
Interested and qualified candidates should send their CV along with a picture for appearance credit to: [email protected] using the Job Title as the subject of the mail.

Note: Please do not apply unless you qualify based on the job description above.

Tagged as: Administrative