Policy Renewal Unit Head at Cornerstone Insurance Plc.

We are Cornerstone Insurance Plc. Incorporated on 26th July 1991 as a private limited liability company and became a Public Limited Liability, quoted on the Nigerian Stock Exchange in 1997. Our organization was established to conduct Insurance business in a professional, ethical and customer-focused manner and has remained committed to these values over the years.

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Job Position: Unit Head, Policy Renewal Unit

Job Location: Lagos

Job Responsibilities

1. Direct and coordinate retention activities of the company
2. Direct and coordinate customer interaction process (keep-in touch) from policy inception till renewal
3. Plan, direct, coordinate and supervise activities of call center representatives engaged in calling and informing customers about the status of their renewable policies
4. Generate schedule of call data for call center representatives
5. Act as a feedback mechanism from customers regarding service received from the organization.
6. Analyze reports of findings from customer’s complaints and recommend appropriate measures to minimize reoccurrence of complaints.
7. Develop and maintain a comprehensive customer calls logging database
8. Generate ideas and implement material that will lead to increased customer retention
9. Work closely with the Sales, Operations, Finance, Marketing and IT teams in attending to customers’ complaints and enquiries that arise from renewal process
10. Attend group meetings and maintain regular reports.
11. Train, supervise, review and monitor staff activities for sake of development and improvement.
12. Handle the more technical calls
13. Implement process, task improvement and ensure that processes are well organized.
14. Ensure that company regulations and procedures are adhered to at all time by staff members.
15. Ensure that Professionalism and etiquette are observed by Unit Staff members at all times
16. Ensure generation of weekly reports to the Group head.
17. Develop process improvement initiatives and manage projects that pertain to customer retention.
18. Developing processes that lead to enhanced cross selling and up selling to our customers

Job Requirements
Education:

• B.Sc Degree in any discipline.

Experience:

1. Good Knowledge of the Insurance Industry
2. A Minimum of 6 years’ experience in a Contact / Call Centre environment
3. Managerial / Leadership experience.

Application Deadline
2nd March, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.