PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
Job Position: Product Operations Executive
Job Location: Ikeja, Lagos
Product Strategy Collaboration:
- Collaborate with the product management team to define strategic directions and roadmaps, conducting market research, analyzing customer needs, and identifying enhancement opportunities.
- Streamline and optimize processes for efficient product and service delivery.
- Implement automation tools, enhance workflows, and identify cost-saving measures.
- Work closely with teams, including engineering, sales, marketing, and customer support, ensuring seamless execution of product initiatives.
- Provide guidance and support to align teams with the product strategy.
- Monitor and mitigate operational risks associated with product offerings.
- Implement controls and procedures, staying updated on regulations and compliance requirements.
- Track and analyze key performance metrics related to product operations.
- Use insights to identify improvement areas and guide strategic decision-making.
- Manage and mentor a team of product operations professionals.
- Foster a collaborative and innovative work environment that encourages professional growth.
- Build strong relationships with internal and external stakeholders.
- Effectively communicate, manage expectations, and ensure customer satisfaction.
- Bachelor’s Degree in Business, Management, or related field.
- Proven experience in fintech product operations.
- Strong leadership skills with a collaborative and innovative mindset.
- Analytical skills to track and optimize performance metrics.
- Excellent communication and stakeholder management abilities.
How to Apply
Interested and qualified candidates should:
Click here to apply online