Traction Apps is a platform that provides you with all the tools to run and grow your business. Accept payments, manage sales, send invoices, manage inventory and a lot more on Traction.

Job Position: Product Specialist (App Experience)

Job Location: Lagos

Job Description

  • We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will have the opportunity to define, improve and manage the resolution processes of merchants’ App experience.

Job Responsibilities

  1. Work with the customer experience and success teams to provide knowledge support on our App products
  2. Engage customers directly to help resolve key issues relating to our app products
  3. Work with product and tech teams to provide customer feedback to aid both immediate and sustainable solutions
  4. Liaise with back-end teams of partners to investigate and resolve solutions
  5. Work with the product teams to drive continuous training of our app and updates across teams
  6. Maintain documentation and FAQs for all support activities relating to the Apps product development, enhancement, engineering and marketing activities
  7. Provide app product training to staff and customers
  8. Work with the Customer Success team to evaluate complex app customer problems, identify root causes and derive resolutions
  9. Guide Customer Success in addressing app and customer problems within an established response time

Job Requirements

  1. HND / Bachelor’s Degree
  2. Experience and results as a Product Support/Specialist or similar role
  3. Strong communication and presentation skills
  4. Ability to work independently and with cross-functional teams
  5. Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
  6.  A positive, polite, confident, sincere, and friendly disposition
  7. The ability to solve problems and to think quickly on your feet
  8. Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction

  1. Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
  2. Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
  3. Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
  4. The Best Team. Working with a motivated and talented team plus regular team bonding events

Our values:

  1. Ownership: At Traction, we take the initiative to achieve favorable results
  2. Invent & Innovate: We are constantly developing and designing solutions
  3. Growth Centered ( self and customers): You keep pursuing growth and learning
  4. Team Spirit (collaborative): We are a team that works together to achieve a common goal
  5. High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
  6. Customer Driven: We see everything we do at Traction on how it will impact our customers
  7. Above & Beyond: We don’t just do what’s expected of us; We go the extra mile.

Application Deadline
7th September 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

Tagged as: Information Technology