Product Support Officer at Lendsqr

Lendsqr is making sure that Nigerians assess loans at the time of their need by helping lenders reach these borrowers at scale. Our LaaS (lending-as-Service) provides lenders with cloud technology, data, and native integrations that help lenders lend securely, cost effectively, sustainably and ethically. We also provide the expertise required for navigating the required technology and uniquely designed solutions suited to lenders’ needs.

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Job Position: Product Support Officer

Job Location: Remote

Job Description

• The Lendsqr Customer Success Team is looking for an exceptional candidate to take on the role of Product Support Officer. It is an exciting role responsible for managing clients’ complaints and inquiries and ensuring they have an excellent experience.

Job Responsibilities

1. Providing help and answers to the customers technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance
2. Guidance of the users to support them in becoming more productive
3. Support in the development of programs to train the customer on how to use the products
4. Determining customers’ issues, explaining the best possible solution, and ensuring it is handled in compliance with the company’s guidelines and policies
5. Monitoring of internal systems
6. Work with Engineering and other Operations teams to diagnose and solve technical user problems
7. Optimize our support documentation and processes to improve users’ experiences and help scale our operations
8. Assist in training junior Customer Support Representatives

Job Requirements

• Degree in Computer Science, Business or other related fields
• Experience working as a Product Support Officer or a related role

Competencies / Skills:

1. Excellent verbal and written communication skills
2. Excellent interpersonal and customer service skills
3. Analytical and problem-solving skills
4. The ability to work independently and as part of a team
5. Open to learning new things and every function of the business, be innovative and creative
6. Conflict resolution skills
7. Customer-oriented
8. Ability to work across teams to get customer issues resolved – experience working closely with software engineers on bugs or product managers on new features is a plus
9. Flexi work time – The ability to work on weekends is a plus

Compensation Structure

• Base pay
• Incentive pay
• Other company benefits as defined by policy

How to Apply
Interested and qualified candidates should:
Click here to apply online