Overview

Mitiget Assurance and Technology Services Limited – We are one of the leading IT solution providers in Nigeria with a specialty in Information Security. We offer a comprehensive range of technical and professional services to public and private organizations.

  • Job Position: Relationship / Sales Support – Internship
  • Job Location: Nigeria

Job Responsibilities

  • Stands as an interface for customers and prospects.
  • Manages all digital marketing endeavors in collaboration with the sales team.
  • Ensure existing and new customers are excited about our products & services, with a focus on flawless customer service deliveries and continuous improvements.
  • Assist in the development and implementation of long-term sales strategy and goals targeted at growing existing profitable customers and acquiring new customers, markets, and market segments.
  • Equip sales team with all necessary information/data to respond timely to customer requests and new prospects.
  • Ensure high-quality customer service among the team (processing etc.)
  • Escalating and resolving areas of concern as raised by customers.
  • Carrying out periodic customer satisfaction surveys and reviews
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Manage website chats effectively and efficiently.
  • Follow up and ensure invoices delivered to customers are paid timely in collaboration with the sales team.
  • Follow up to ensure that appropriate and timely actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Office administration support

Job Requirements

  • High proficiency in internet and computer usage
  • OND or first-degree holder
  • Previous customer service experience a plus
  • The friendly and welcoming manner with clients and other members of the customer service team
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Strong command of written and verbal English
  • Excellent organizational and multitasking skills

Experience:

  • Customer Service: 1 year (Preferred)
  • Customer Representative: 1 year (Preferred)
  • Sales Executive: 1 year (Preferred)

Closing Date
30th April 2021.

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the “Job Title” as the subject of the email.

Tagged as: Customer Service