E’Sorae is your target brand for luxury and premium quality bed, bath, and fragrance products. E’Sorae has carved a niche for itself in the retail and hospitality industry by offering a wide selection of high-quality luxury towels, bathrobes, beddings, and other home essentials. We are obsessed with comfort, elegance, ambience, and well-being, and revolutionizing the bedding industry, reshaping it from the ground up… Providing an exquisite kind of rest, just for you!

Job Position: Retail Store Manager

Location: Lagos

Job Summary

  • Sales Target
  • Product Sales
  • Store Management
  • Cost Management
  • Sales Documentation and Processing
  • Reporting

Job Responsibilities
Sales Target:

  • Achieve a month on month sales as agreed.

Product Sales

  • Sell and cross-sell products to customers that come into the store
  • Ensure customer pick a minimum of one additional item asides the original planned item of purchase
  • Provide customer with excellent customer service for a repeat sale
  • Ensure delivery of products to customer within agreed timeline
  • Escalate all process failure or breaches in daily reports
  • Ensure adequate product knowledge to provide adequate advise to customers in offering excellent customer service
  • Address clients complaint with a high level of professionalism to retain customer
  • Analyse complaints to improve customer service and anticipate customer needs
  • Analyse customers profile to improve sales

Store Management:

  • Envision store arrangement to attain strategic use of space to influence the customer experience
  • Manage the retail store interior and arrangement of items for visibility and easy retrieval
  • Conduct routine checks on shelving and tagging
  • Manage staff shifting and roster monthly, which should be shared with Management two weeks prior to effective date
  • Check for store cleanliness to maintain brand quality
  • Ensure dress code of the Store Sales Executives meets with the approved dress policy for the store employees
  • Manage electronics (e.g. Lightning system, Air conditioner system) routine and regular service checks to avoid faults and breakdown

Cost Management:

  • Keep the store expenses within approved limit on power and utility

Sales Documentation:

  • Ensure proper documentation of all sales made and all documents are raised and printed adequately and timely
  • Elicit all customer’s information during enquiries and for future sales
  • Review records and share with digital sales executive for follow-up and marketing
  • Ensure good customer handover between shifts

Recording and Reporting on ERP:

  • Maintain daily reports and records of sales on the ERP Platform and share with the Head of Sales/Business by 5pm
  • Maintain daily reports and records of call logs, on ERPNext CRM Module and share same with the Head of Sales/Business by 5pm
  • Share monthly report of sales per products to the Head of Sales/Business
  • Conduct monthly sales variance analysis

Job Requirements

  1. Qualification: Bachelor’s Degree
  2. Minimum of 6 years of progressively responsible retail experience.
  3. Minimum of 3 years management experience in the service or retail industry.
  4. Extensive experience and ability to lead the delivery of a high level of customer service in a luxury retail brand.
  5. Retail operations, budgeting, planning, customer service, sales and people leadership and management experience required.

Skills & Competencies:

  1. High energy and strong work ethics
  2. Excellent interpersonal, customer service and time management skills
  3. Excellent communication (both written and verbal), influencing and negotiation skills
  4. Good numeracy skills, with basic computer knowledge
  5. Customer-centric
  6. Very good reporting skills
  7. Able to work under pressure to meet deadlines and targets.
  8. Able to work effectively and responsibly without close supervision
  9. Full professional proficiency in the English language; fluency in spoken and excellent in writing.
  10. Objectivity, integrity and emotional intelligence.

Application Deadline
7th January, 2022

How to apply
Interested and qualified candidates should send their updated CV to: [email protected] using “Retail Store Manager” as the subject of the email.

Tagged as: Hospitality