Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Job Position: Sales and Distribution (SME) Engineer
Job Location: Lagos
- Airtel maintains an ecosystem of systems supporting our sales processes, to run our operations towards partners and sales channels.
- We are currently in need of an experienced engineer, responsible for supporting our Sales and Distribution stack, and its ancillary tools and utilities.
- The engineer in this role, will support applications towards the management of our Sales and Distribution Hierarchy. Services managed, will include, but not limited to digital recharge & channel partner systems.
- Provide technical support for sales and distribution applications, ensuring uninterrupted functionality.
- Respond promptly to user inquiries, addressing issues and resolving problems in a timely manner.
- Diagnose and resolve application-related issues, coordinating with internal technical teams and external vendors if necessary.
- Investigate and analyze root causes of problems to prevent recurrence.
- Conduct training sessions for end-users to enhance their understanding of sales and distribution applications.
- Create and maintain user documentation and training materials.
- Perform regular maintenance tasks, including updates, patches, and system configurations, to ensure optimal performance.
- Collaborate with IT teams to implement changes and improvements as needed.
- Work with other teams to support the integration of sales and distribution applications with other systems within the organization.
- Ensure seamless data flow and communication between different applications.
Customization and Enhancement:
- Collaborate with the development team to customize and enhance sales and distribution applications based on user feedback and evolving business requirements.
- Test and implement new features and functionalities.
- Monitor the performance of sales and distribution applications, proactively identifying and addressing potential issues.
- Recommend and implement optimizations to improve system efficiency.
Collaboration with Stakeholders
- Collaborate with sales, marketing, and distribution teams to understand business processes and requirements.
- Act as a liaison between end-users and the technical team to ensure alignment with business needs.
- Manage and prioritize incidents, working with a sense of urgency to resolve critical issues.
- Document incident resolutions and contribute to the development of a knowledge base.
Reporting and Analytics:
- Generate and analyze reports to provide insights into application usage, performance, and user behavior.
- Use data to identify areas for improvement and optimization.
How to Apply
Interested and qualified candidates should:
Click here to apply online