Poise Nigeria Limited is a consultancy and training organization focused on Total Personality Development & Impression Management.

  • Job Position: Senior Customer Service Manager
  • Job Location: Lagos

Job Description

  • In charge of creating scripts to provide support to clients through phone calls, emails, and chatbox
  • Responsible for planning and implementing strategies and operations of the customer service unit
  • Drive initiative to improve day to day customer service processes;
  • Constant evaluation and analysis of systems to ensure it is maximized;
  • Utilize customer service and web technologies to increase customer satisfaction;
  • Maintain accurate records and documents on all customer service activities and discussions;
  • Stay informed on the latest industry techniques and methods;
  • Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
  • Assess service statistics and prepare detailed reports
  • Provide help and advice to clients on the Company’s services;

Job Requirements

  • Interested candidates should possess a Degree / MSC with 8-11 years of work experience.
  • Excellent oral and written communication skills
  • Excellent organizational and time management skills
  • Sound report writing and analytical skills
  • Proficient in the use of Microsoft Office suite
  • Detail-oriented with the ability to multitask

Closing Date
25th February 2021.

How to Apply

Interested and qualified candidates should send their CV to: recruiter@poiseandetiquette.com with the job title as the subject of the mail.

Tagged as: Customer Service