Overview
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
- Job Position: Senior Engineer / NOC Teams Lead
- Job Location: Abuja, NG
Job Summary
- Coordinate NOC FO teams in the day-to-day activities in the NOC Front office.
Principal Functions
- Support the NOC manager by leading NOCFO shift team
- Ensuring proper management of alarms from monitoring systems within SLA
- Ownership of the shift workload through effective queue management; ensuring adherence to NOC processes
- Be the primary focal point for escalated incidents and problems during shifts
- Ensure proper ticketing, documentation, and follow-up on network incidents
- Coordinate incident correlation and escalation across different units
- Participate in performance management reviews of the shift team
- Ensure effective NOC communication with internal and external stakeholders and customers
- Proactively work with other stakeholders on network incidents requiring cross-departmental collaboration
- Ensure availability of all network monitoring systems and visibility of all network nodes
- Support reconciliation of outages and availability figures with other service providers (Colocation service providers, lease lines and interconnect service providers, etc.) and enterprise customers
- Generate reports on NOC fault management on the network as required.
- Perform other duties assigned by the Incident and Surveillance Manager
Job Requirements
- First degree or equivalent in Electrical or Computer Engineering or relevant discipline
- Three (3) to five (5) years post NYSC work experience in NOC operations
- Multi-vendor solution experience
Experience, Skills & Competencies
Knowledge:
- Network availability and capacity management
- Network administration
- Network operations and maintenance
- Microsoft Office suite
- Network Surveillance/monitoring tools(advantage)
Skills:
- Communication
- Analytical Skill
- Delegation/ Supervisory
- Problem Solving
Behavior:
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Teamwork
- Customer Focus
How to Apply
Interested and qualified candidates should:
Click here to apply online
