Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

Job Position: Senior Operations Specialist

Job Location: Lagos, Nigeria

Job Description

  1. We are looking for a Senior Courier Operations Specialist to join Bolt’s Food Delivery team.
  2. The Senior Courier Operations Specialist will be responsible for managing courier supply in the market for our food delivery operations – from growing our current supply, to improving on quality and performance.
  3. They’ll be activating, onboarding, and training new courier and/or fleet leads that drive our operation in the market; while also discovering and driving performance improvements across the Courier Operations organization. The role will be working closely with the Country Manager, and with a direct impact on the business growth through achieving supply growth milestones and key metrics.
  4. To succeed in this role a person must be smart, work hard, and be focused on execution and achieving business results in a simple yet smart way.

Job Responsibilities
Your daily adventures will include:

  1. Support all Bolt’s food delivery operations in Nigeria. Create and optimise processes – Efficiency is our priority, so you’ll help us find the most efficient way to run operations.
  2. You will help us find the most efficient way to transform thousands of leads into active couriers every month Analysing data.
  3. Review key operational metrics: utilisation rate, rejected orders, online hours, delivery time – these and other metrics define success of our marketplace business.
  4. You will be looking for ways to improve these metrics.
  5. Establish how many couriers we need. Setting the targets of the supply we need, and finding new ways to get them active on our platform.
  6. Developing and executing strategies. Courier incentives, churn prevention, improving delivery times, managing undersupply and oversupply. You’ll be working on solving these and other challenges on a weekly basis.

Job Requirements
We are looking for:

  1. Bachelor’s Degree in Business Administration, Operations, or related field.
  2. Have 2+ years of relevant experience in a role that required you to work with numbers and metrics that needed to be tracked and improved.
  3. Experience in sales operations, analytics, consulting, or other project-related roles is a plus.
  4. You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
  5. Be a hustler, not stopping after 20 obstacles a day.
  6. Be super resilient, not stopping after 20 obstacles a day.
  7. You are organised. You deliver stuff on time & handle stress well.
  8. Excellent communication & written skills in English.

You will get extra credits for:

  • Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.
  • Experience in product launches or running a business.

Why You’ll Love it Here:

  1. Play a direct role in shaping the future of mobility.
  2. Impact millions of customers and partners in 500+ cities across 45 countries.
  3. Make your mark at one of the fastest-growing organisations in Europe.
  4. Work in fast-moving autonomous teams with some of the smartest people in the world.
  5. Accelerate your professional growth and enjoy unique career opportunities.
  6. Get a rewarding salary and stock option package that lets you focus on doing your best work.
  7. Enjoy health care coverage, extra vacation days, and plenty of other perks to help you be the best you!

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Administrative