Overview

The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society.

Job Position: Store Manager

Location: Victoria Island, Lagos

Job Summary

  • The Store Manager is responsible for ensuring that all branches represent the organization coordinating staff to ensure delivery of first-class customer service and ensuring smooth overall operations of store/outlet they are responsible for.

Key Objectives
The Key of objectives of the Shop Manager position include:

  • Coordinating daily front and back end operations of all outlets.
  • Supervising staff and area to ensure customer satisfaction within outlets.
  • Monitoring and training staff to ensure uniformity in service and presentation across all outlets.

Duties / Responsibilities
Daily Shop Running:

  • Coordinating daily Front of the House and Back of the House restaurant operations.
  • Monitoring the quality of products.
  • Seeking and receiving customer feedback.
  • Coordinating and liaise with HQ for Store orders.
  • Overseeing maintenance of stores and testing facilities.
  • Ensuring all outlets are standard in cleanliness and presentation.

Staff Coordination:

  • Monitor staff performance and provide feedback to improve productivity.
  • Training new and current employees.
  • Ensure staff compliance with sanitation and safety regulations.
  • Ensuring staff compliance with uniform and appearance rules.
  • Organize and supervise outlet employee shifts.

Customer Service Interaction:

  • Delivering superior service and maximize customer satisfaction.
  • Responding efficiently and accurately to customer complaints and escalating where needed.
  • Upselling and promote products to customers.
  • Managing restaurant’s good image and suggest ways to improve it.

General Shop Operations:

  • Estimate future needs for goods, kitchen utensils and sundry products.
  • Ensuring availability of store supplies through timely requisition through F&B Manger.
  • Compile detailed reports on products and sales.
  • Supervise implementation of the organisation policies and procedures 4.

Key Performance Indicators

  • Consumer feedback
  • Restaurant staff performance
  • Restaurant outlet maintenance
  • Stock availability at outlets
  • Timely and accurate reporting

Required Qualifications

  • B.Sc or Equivalent.
  • Experience as a restaurant, Service or Hospitality field manage.

Key Skills and Experience:

  • Leadership skills
  • Coordinated
  • Ability to work under pressure
  • Wiliness to learn
  • Internal motivation
  • Attention to detail
  • Ability to implement feedback

Materials Needed:

  • Work Phone with access to internet.
  • Computer
  • Restaurant management software.

Closing Date
1st September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Tagged as: Graduate, Logistics