Gokada is a leading technology startup in Africa’s largest economy, Nigeria, and has the potential to become one of the most impactful companies in all of Africa. Gokada services include instant parcel delivery, food delivery, ride-hailing, and more. Currently headquartered in Lagos, Gokada is in the process of expanding to other cities.

Job Position: Driver Support and Experience Officer

Job Location: Lagos, Nigeria (On-site)

Job Description

  1. The Driver Support and Experience Officer will be responsible for responding to calls and chats raised by our Gokada riders.
  2. The individual for the role must be customer centric with high level of professionalism and also exhibit empathy and fairness while handling queries from riders to ensure they deliver topnotch services in delivery of packages to customers

Job Responsibilities

  1. Provide appropriate solutions and alternatives within the time limits.
  2. Follow up to ensure resolution.
  3. Keep records of drivers’ interactions correctly.
  4. Follow communication procedures, guidelines, and policies.
  5. Take the extra mile to engage customers and provide a speedy solution.

Job Requirements

  1. Candidates should possess a B.A / B.Sc. in any relevant field.
  2. At least 2 years of experience in a similar role is a MUST
  3. Good communication skills.
  4. Problem-solving skill.
  5. Good listening skills.


  1. Good listening skill, Communication skills, Empathy, Problem-solving skill
  2. Must be fluent and show a willingness to work with a great attitude.
  3. Ability to handle drivers complaints correctly and take feedback.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Logistics